After the reboot, open ProcessMonitor from. Launch Procmon and choose Options > Enable Boot Logging > Generate thread profiling events > Every 100 milliseconds. Wait until the system starts (it may take up to 15 minutes) and run Procmon.exe again.Īfter you have finished collecting the required log files, please provide them to your Kaseya Support Technician for further evaluation. Resolution Download Process Monitor from Microsoft and extract the files to the desktop of the endpoint. Specify the path for the logs to be saved, then click OK. Select All Events in the Events to save section.Maximize Process Monitor and uncheck the option File -> Capture Events. Minimize Process Monitor and reproduce the issue. Before unpacking, make sure that the current user account has administrator privileges. Process Monitor is a Sysinternals program provided by Microsoft with the express purpose of monitoring the windows environment. The following guide outlines how to gather these logs:įirst: download and unpack procmon.exe. Process Monitor's driver will log activity at the next boot into a file in the Windir directory and will. Configure Process Monitor to log the next boot by selecting Enable Boot Logging from the Options menu. Under certain circumstances, Kaseya Support Technicians will require that you collect Process Monitor Logs so that they can further troubleshoot an issue you may be experiencing with Kaspersky Endpoint Security. Process Monitor can log activity from a point very early in the boot process during the initialization of boot-start device drivers.
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